Job Description
Meta is seeking a Partner Solutions Manager to work with our Partnerships teams to help accelerate our commerce efforts, drive commerce best practices, and facilitate an optimal commerce experience for our sellers.
This role will work closely with these same sellers, helping them use Facebook and Instagram portfolio of commerce products, while acting as a conduit between our support and product teams.
This role sits on the Commerce Success team at Facebook. We are the external arm of our commerce business, working with the brands using our suite of “Shops” commerce products.
Job Responsibilities:
• Work closely with managed seller teams to drive adoption of performant commerce products
• Coordinate between seller and Meta product and support teams to ensure troubleshooting and issue resolution
• Own resolution of product questions and issues from key managed sellers
• Work deeply with product and support teams to ensure sellers are able to use Meta’s products most effectively
• Build out a deep understanding of Meta’s commerce products
• Build out an understanding of commerce best practices to create scalable resources to drive success
• Work closely with product support teams to build proper infrastructure to further improve technical and operational support processes
• Quickly ramp up on Meta’s suite of Commerce products and processes
• Capture customer feedback for our product teams
● Top 3 must-have HARD skills:
1 Familiarity with resolving technical challenges and educating businesses on technical products
2 Operational excellence and ability to manage multiple competing priorities
3 Strong written and verbal communication skills with external clients
● 4+ years of experience in Account Management, Support, or Operations
● Good to have skills:
1 Self-starter with ability to source key information independently
2 Ability to provide market insights that influence future product development
3 Ability to build productive internal relationships with key cross-functional partners
● BA/BA Degree (Strongly preferred)
Qualifications:
• BA/BA Degree (Strongly preferred)
• 4+ years of experience in account management, partnerships, support, or operations
• Experience and industry knowledge in eCommerce
• Experience solving complex problems in a collaborative environment
• Experience handling multiple projects at once that require context switching and prioritization
• Ability to uplevel experiences to create synthesized findings and action plans
• Ability to quickly learn complex products to be able to serve as an expert for other parties
• Experience working with a diverse cross-section of teams with a complex organization, both internal and external
• Experience working independently and track record of taking initiative.
This is the pay range that the employer reasonably expects to pay for this position $48.51/hour - $60.00/hour
Optional Benefits: Medical, Dental, Vision, 401K
The Meta CWX Program is enabled by a cutting-edge software platform called TalentNet that leads the contingent labor world for technology innovation. The software platform leverages Machine Learning and Artificial Intelligence to make sure the right people end up in the right job.
At Meta, we are constantly iterating, solving problems, and working together to connect people all over the world. That’s why it’s important that our workforce reflects the diversity of the people we serve. Hiring people with different backgrounds and points of view helps us make better decisions, build better products, and create better experiences for everyone.
We give people the power to build community and bring the world closer together. Our products empower more than 3 billion people around the world to share ideas, offer support, and make a difference.
