Job Description
Facebook’s IT Supply Chain is responsible for fulfilling all internal end user IT needs. We build integrated, scalable, and robust processes and systems to manage planning & inventory life cycle. We are currently looking for an experienced individual to support in day to day operation for tooling and process.
Job Responsibilities:
- Monitor dashboard, adding incident tags, extracting data and report for tooling health. Proactively flag risk to the core team.
- Proactively identify tooling issues in tasks and provide root cause analysis and prompt feedback for each instance.
- Create and maintain tooling manuals (workflows, tagging, set up requirements and troubleshooting guide).
- Update tooling configuration for team lead approval to support operation.
- Provide Tier 1 oncall support for Supply Chain tooling issue triage and troubleshooting.
- Escalate Tier 2 issues to respective teams and follow up for resolution.
- Monitor dashboard for all Tier levels to ensure all resolution time SLA are achieved.
Process Improvement Support -
- Engaging business team for enhancement requirements - understand operations process, business problems, validate impact metrics and propose for prioritization.
- Value streaming as a process, Identify opportunities for improvement and develop solutions for simple problems.
- Monitor and report status. enhancement implementation.
- Assist on projects to coordinate on user acceptance testing (UAT), debugging and provide status updates.
- Create and maintain process/training documentation (update WIKI)
- Assist with global process/tooling rollout.
Minimum experience needed:
- 5 year experience in Supply Chain, desired to be in areas of order management, warehouse operation, transport management.
- Data analysis skill
- Problem solving skill
- Basic project management, experience in user acceptance testing
- Experience working with cross functional partners
- Experience in writing SOP/training guide
Desired Experience:
- Global exposure
- Customer handling experience.
This is the pay range that the employer reasonably expects to pay for this position $51.57/hour - $58.67/hour
Optional Benefits: Medical, Dental, Vision, 401K
The Meta CWX Program is enabled by a cutting-edge software platform called TalentNet that leads the contingent labor world for technology innovation. The software platform leverages Machine Learning and Artificial Intelligence to make sure the right people end up in the right job.
At Meta, we are constantly iterating, solving problems, and working together to connect people all over the world. That’s why it’s important that our workforce reflects the diversity of the people we serve. Hiring people with different backgrounds and points of view helps us make better decisions, build better products, and create better experiences for everyone.
We give people the power to build community and bring the world closer together. Our products empower more than 3 billion people around the world to share ideas, offer support, and make a difference.
