Job Description
The Product & Service Operations (PSO) organization helps businesses through scaled service delivery & operations. We combine deep expertise in our products with operational and analytical skills to design and manage scalable processes that support millions of advertisers across dozens of complex products. As part of the PSO organization, the Technical Solutions Consultants team are creative problem solvers who strive to ensure businesses are utilizing our advertising solutions as efficiently and as effectively as possible. We are driven by our passion for technology and creating impact for client's businesses.
*RESPONSIBILITIES*
* Build technical knowledge and expertise in Meta’s Commerce & Advertising products
* Provide consultative guidance to sales teams and external clients on commerce best practices, particularly on Meta’s commerce and advertising setups.
* Troubleshoot and prioritize technical issues related to Shops setup, catalogs, feeds, orders and 3rd party feeds & integrations. Escalate to specialists when appropriate for further troubleshooting or debugging.
* Effectively communicate technical resolutions, workarounds, and product confusions to the sales and account teams.
* Facilitate a high-end customer experience related to support for bugs and ensure all support SLAs are met.
* Identify opportunities to optimize and automate workflows and support processes.
*EDUCATION & SKILLS*
* BA/BS in Marketing, Computer Science, Engineering, or related degree
* 2+ years of experience with Commerce integrations, Digital Advertising and/or Technology industries
* Experience with troubleshooting and ticket escalation
* Experience translating technical concepts and solutions to non-technical audiences
* Familiarity with e-commerce concepts such as order management systems, product description pages, catalog/feed integrations, promotions/discounts, shipping profiles, etc.
* Familiarity/Experience of using advertising technologies such as pixels, ad servers, auctions and delivery
* Familiarity/Experience working with web technologies including, but not limited to: HTML, CSS, JavaScript, HTTP, Restful APIs
* Familiarity with SQL
The Facebook CWX Program is enabled by a cutting-edge software platform called TalentNet that leads the contingent labor world for technology innovation. The software platform leverages Machine Learning and Artificial Intelligence to make sure the right people end up in the right job.
At Facebook, we are constantly iterating, solving problems, and working together to connect people all over the world. That’s why it’s important that our workforce reflects the diversity of the people we serve. Hiring people with different backgrounds and points of view helps us make better decisions, build better products, and create better experiences for everyone.
We give humans the power to build community and bring the world closer together. Our products empower more than 3 billion people around the world to share ideas, offer support, and make a difference.
