Job Description
WhatsApp is a fast, simple and reliable way to talk to anyone in the world. More than 2 billion people in over 180 countries use WhatsApp to stay in touch with friends and family, anytime and anywhere. WhatsApp is not only free but also available on multiple mobile devices and in low connectivity areas — making it accessible and reliable wherever you are. It's a simple and secure way to share your favorite moments, send important information or catch up with a friend. WhatsApp helps people connect and share no matter where they are in the world.
Languages are key to the Customer Operations mission to “Make each user feel like WhatsApp is built for them”. The Localization teams strive to make sure WhatsApp feels like a local product, by ensuring it’s available and high quality in up to 60 languages. As a Localization Project coordinator, you will help deliver a great user experience to our international audience. You will gain experience and make an impact in a fast-growing organization.
Job Responsibilities:
- Plan and manage localization schedules, collaborating cross-functionally with other Localization PMs, Vendor Managers, Localization Vendors and Linguists to define requirements and manage timelines.
- Support the Localization Program Management team with execution on a variety of projects for Marketing and Multimedia content (image, video, web).
- Use and navigate proprietary CMS and Project Management tools independently to kick off translation requests to Memsource and proprietary CAT tools.
- Analyze current pain points in workflows and tools, provide suggestions for improvements, and pilot implementation of new processes.
- Responsible for the end-to-end localization process of marketing and multimedia content within our CMS and proprietary CAT tools.
- Set-up, submission, and monitoring of translation requests through proprietary CMS and Project Management tools and follow through in Memsource and proprietary CAT tools.
- Brief linguists by providing them with documentation, context, and reference material and support to ensure they are in the best conditions to produce high quality content.
- Ensure content is translated on time and follow up with individual linguists to ensure timely delivery.
- Monitor, address or escalate content-specific queries from linguists.
- Report and escalate issues in a timely manner and work with XFN teams to ensure timely fixes to meet the delivery schedules
- Effectively communicate with non-technical and technical stakeholders, across multiple business units, by setting clear expectations for stakeholders and linguists.
- Communicate instructions in a clear and timely manner, ensuring deadlines are met.
- Make independent decisions and work well under pressure, in the face of ambiguity and aggressive deadlines.
- Implement quality controls before delivering the assets and actively follow-up with vendors if improvements need to be implemented.
Minimum Qualifications:
- 3+ years of localization project coordination experience
- 3+ years experience in multimedia localization
- BA or equivalent
- Experience with localization platforms, file formats and CAT tools or any similar in-house localization tools and platform that manages and/or automates the translation workflow
- Experience working with DTP and different file types such as psd, AI, aep
- Strong technical problem-solving and bugs investigation skills
- Ability to communicate cross-functionally and to diverse stakeholders.
- Ability to stay focused under pressure, prioritizing and managing multiple projects simultaneously in a fast-paced environment
- Demonstrated knowledge of internationalization and localization standards and best practices
- Experience working with remote teams in different timezones
Preferred Qualifications:
- 5+ years of relevant experience in marketing and multimedia localization, Localization Program Management or management of Localization Technology Solutions
- Experience with SQL
- Hands-on experience with Memsource, and thorough understanding of project set-up, project assignment and tracking for large and complex projects in Memsource
- Experience with setting and managing TMs, term bases and linguistic assets in TMS for complex projects in Memsource
- Understanding of localization needs and challenges for RTL, Indic and African languages
- The Facebook CWX Program is enabled by a cutting-edge software platform called TalentNet that leads the contingent labor world for technology innovation. The software platform leverages Machine Learning and Artificial Intelligence to make sure the right people end up in the right job.
- At Facebook, we are constantly iterating, solving problems, and working together to connect people all over the world. That’s why it’s important that our workforce reflects the diversity of the people we serve. Hiring people with different backgrounds and points of view helps us make better decisions, build better products, and create better experiences for everyone.
- We give humans the power to build community and bring the world closer together. Our products empower more than 3 billion people around the world to share ideas, offer support, and make a difference.
This is the pay range that the employer reasonably expects to pay for this position: $38.47/hour $47.62/hour
Optional Benefits: Medical, Dental, Vision, 401K
The Facebook CWX Program is enabled by a cutting-edge software platform called TalentNet that leads the contingent labor world for technology innovation. The software platform leverages Machine Learning and Artificial Intelligence to make sure the right people end up in the right job.
At Facebook, we are constantly iterating, solving problems, and working together to connect people all over the world. That’s why it’s important that our workforce reflects the diversity of the people we serve. Hiring people with different backgrounds and points of view helps us make better decisions, build better products, and create better experiences for everyone.
We give humans the power to build community and bring the world closer together. Our products empower more than 3 billion people around the world to share ideas, offer support, and make a difference
