Job Description:
Over one billion people use Instagram. Our app has played a critical part in forming meaningful communities where people can connect with each other and share what matters most to them. Instagram has likewise been crucial to helping businesses get online during the pandemic and stay afloat during these difficult times.
Instagram is looking for a UX Researcher to help us better understand the business ecosystem. We want to help advertisers target the right people with the right products, and help consumers get the information they need when considering a purchase. For this position, we are looking for a researcher with broad skills and experience, especially in qualitative research methods and project management. The right candidate will be an excellent communicator, knowledgeable about user experience design and research, comfortable in a flat, fast-moving organization, and passionate about shopping. This position will be based in NYC but can be fully remote.
Job Responsibilities:
* Design research studies that address behavior, attitudes, and needs of consumers & businesses on Instagram
* Employ creative and innovative research methods to understand needs of businesses and consumers
* Generate insights that fuel ideation and evaluate designs
* Manage vendors to help augment the work of the research team
* Work cross-functionally with design, product management, content strategy, engineering and marketing
* Communicate results and illustrate suggestions in compelling and creative ways
Skills:
* Command of qualitative and user-centered research methods
* Familiarity with remote usability research
* Ability to identify, as well as answer, business decisions
* Experience collaborating with internal stakeholders including but not limited to Product Managers, Designers, Product Marketers, and Engineers
Top 3 must-have HARD skills:
1. Qualitative research expertise, including expertise in:
a. concept testing
b. usability testing
c. in-depth interviews
2. Experience translating research findings into actionable product recommendations for a team to execute on
Education/Experience:
* BA/BS degree in a human behavior related field (Human Computer Interaction, Psychology, Social Science, Information Science, etc.)* required
* MA/MS in a human behavior related field preferred
* 10+ years experience in applied product research preferred
* Previous experience in small business, e-commerce, retail, or B2B research preferred
This is the pay range that the employer reasonably expects to pay for this position: $80.91/hour $95.43/hour
Optional Benefits: Medical, Dental, Vision, 401K
The Facebook CWX Program is enabled by a cutting-edge software platform called TalentNet that leads the contingent labor world for technology innovation. The software platform leverages Machine Learning and Artificial Intelligence to make sure the right people end up in the right job.
At Facebook, we are constantly iterating, solving problems, and working together to connect people all over the world. That’s why it’s important that our workforce reflects the diversity of the people we serve. Hiring people with different backgrounds and points of view helps us make better decisions, build better products, and create better experiences for everyone.
We give humans the power to build community and bring the world closer together. Our products empower more than 3 billion people around the world to share ideas, offer support, and make a difference.
