Approved Meta Remote Locations: Baltimore, MD, Boston, MA, Houston, TX, Los Angeles, CA, and San Diego, CA.
Contract Length: 6 months
Introduction:
Meta's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Meta are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.
Job Description
- Oversee conversion of Process Builder automations to Flows in advance of Process Builder sunset in June 2023
- Maintain automation hygiene in Salesforce by condensing related Flows into single automations for ease of use
- Work cross-functionally with Kustomer Finance and Dev teams to automate the expansion process (automating in-app seat expansions and KIQ bundle expansions from purchase to revenue recognition)
- Work cross-functionally with Kustomer Finance and Dev teams to automate upsell process (create automation to differentiate expansions from upsells and appropriately recognize revenue)
- Build process to automate renewals for growth segment (ie, Professional and Business licenses)
- Analyze existing data structure in Salesforce (objects, fields, etc.) and archive or condense unused objects/fields
- Oversee transition of Kustomer’s Salesforce instance to an Enhanced Domain
- Oversee sandbox deprecation
- Create sales dashboards to be used during Kustomer Ops Metrics Review meetings
- Oversee and automate validation of all closed lost opportunities by evaluating activity and chatter to determine accuracy
- Review API RPM usage and make recommendations to reduce unnecessary usage
Projects
- Workplace Project:
- Automate notifications in Workplace when new sales or renewals are closed
- Salesforce and Gainsight Project:
- Evaluate, troubleshoot, and streamline data relationships between Salesforce and Gainsight during Gainsight’s implementation
Skills/Competencies:
- Strong SFDC knowledge
- Experience with building/creating quotes through Zuora
- Experience using CPQ - preferably Zuora
- Experience using CMS tools - preferably Ironclad
- Strong analytical skills
- Knowledge of Microsoft Excel
- Experience working with B2B SaaS revenue organizations, supporting new and renewal business workflows and teams
- Excellent problem solving, project management, interpersonal and organizational skills
Zuora and Ironclad Projects
- Evaluate SFDC/Zuora/Ironclad process improvements and promote contract adherence through permission provisioning, while working cross-functionally with the legal and billing teams
- Create validation rules in Zuora and Ironclad to enforce contract adherence based on license type
- Support Kustomer as it relates to its pricing model, contract commitments, usage-based pricing, and approach on overages and revenue vs. recurring revenue
- Day-to-Day Tasks:
- Support sales team members with sales related processes including reporting, SFDC assistance, quoting, contract creation, etc.
- Manage provisioning and deprovisioning of GTM tech stack
This is the pay range that Meta reasonably expects to pay for this position:$71.88/hour $95.93/hour
Optional Benefits: Medical, Dental, Vision, 401K
