Job Description:
The main function of a technical project manager is to plan, direct, or coordinate activities in such fields as information systems, systems analysis, and computer programming.
Job Responsibilities:
• Review project plans to plan and coordinate project activity.
• Manage backup, security and user help system.
• Operating smaller budget projects.
• Consult with users, management, vendors, and technicians to assess computing needs and system requirements.
• Meet with department heads, managers, supervisors, vendors, and others, to solicit cooperation and resolve problems.
• Provide users with technical support across software, hardware and integrations
• Learn the Workplace product and our support tools
• Investigate technical issues and bugs which customers send us via cases
• Answer customers and create the right reproductions and tasks for engineering to fix problem
• Other associated customer support work
Skills:
• Verbal and written communication skills, problem solving skills, attention to detail and interpersonal skills.
• Basic ability to work independently and manage one’s time.
• Basic knowledge of computer hardware and software.
• Basic knowledge of production processes, quality control, costs and other techniques for maximizing the effective manufacture and distribution of goods.
• Basic knowledge of business and management principles involved in strategic planning, resource allocation, and production methods.
• Basic knowledge of computer software, such as Visual Basic, Java, SQL, etc.
Education/Experience:
• Bachelor's degree in a technical field such as computer science, computer engineering or related field required.
• PMI or PMP certification preferred.
Preferred Language:
In addition to English, fluency in French would be a valuable asset for this role
Required Working Hours: 6AM - 2PM UTC
Preferred Time Zone: this role requires availability to start work at 6:00 AM UTC. The Eastern Daylight Time (EDT) zone is recommended to align with these operational hours.
This is the pay range that the employer reasonably expects to pay for this position: $45.59/hour - $54.13/hour
Optional Benefits: Medical, Dental, Vision, 401K
The Meta CWX Program is enabled by a cutting-edge software platform called TalentNet that leads the contingent labor world for technology innovation. The software platform leverages Machine Learning and Artificial Intelligence to make sure the right people end up in the right job.
At Meta, we are constantly iterating, solving problems, and working together to connect people all over the world. That’s why it’s important that our workforce reflects the diversity of the people we serve. Hiring people with different backgrounds and points of view helps us make better decisions, build better products, and create better experiences for everyone.
We give people the power to build community and bring the world closer together. Our products empower more than 3 billion people around the world to share ideas, offer support, and make a difference.
