Triage Specialist I

Job Description

Meta is seeking a Business Product Specialist to join the Business Product Specialist team within Product & Service Operations (PSO). The Business Product Specialist team focuses on scaled issue resolution for Facebook's Ads and Business products and advocates for the view of the advertiser, businesses and our Sales team to improve quality of our products.

We partner closely with our Sales teams to give advertisers and sellers the best experience possible. And we rely on data and insights to work effectively with our Engineering and Product teams to build processes, techniques and tools and recommend improvements to our platform to reduce customer issues.

Job Responsibilities

• Leverage product expertise to investigate, triage and resolve issues with Facebook’s ads products
• Separate advertiser and seller confusion from bugs, advise the sales team/advertisers/sellers on how to accomplish the customer’s desired outcome
• Escalate high priority bugs to Engineering teams, ensure Eng follow through and drive issues towards resolution with clear communication
• Identify widespread issues based on advertiser reports, helping to prioritize and resolve
• Enforce processes to support front-line teams in complex investigations to improve advertiser experience on the platform

Minimum Qualification

• BA/BS degree or relevant work experience
• 1+ years of relevant experience
• Analytical experience solving problems using data and providing practical business insights
• Experience resolving and communicating about issues with both technical and non-technical audiences

Preferred Qualification

• Familiarity and/or experience with the digital ads industry
• Experience with data analysis leveraging SQL.

This is the pay range that the employer reasonably expects to pay for this position $27.64 /hour - $38.27/hour

Optional Benefits: Medical, Dental, Vision, 401K

The Meta CWX Program is enabled by a cutting-edge software platform called TalentNet that leads the contingent labor world for technology innovation. The software platform leverages Machine Learning and Artificial Intelligence to make sure the right people end up in the right job.

At Meta, we are constantly iterating, solving problems, and working together to connect people all over the world. That’s why it’s important that our workforce reflects the diversity of the people we serve. Hiring people with different backgrounds and points of view helps us make better decisions, build better products, and create better experiences for everyone.

We give people the power to build community and bring the world closer together. Our products empower more than 3 billion people around the world to share ideas, offer support, and make a difference.