Job Description
Job Responsibilities
- Leverage user inquiries to investigate business integrity cases. Candidate will uphold the trust and safety efforts at client site and work on a team of contractors to maintain consistent workflows.
- Answer many different inquiries through the online queue.
- Review user accounts daily to determine whether they are violating business policies.
- Ensure the maintenance of high-quality support and a high degree of professionalism.
- Candidate will have access to sensitive user data.
- Work with the trust and safety team to further business integrity efforts and communicate trends that you're seeing that will help improve our support.
Skills:
- Fluent in Spanish (2) Portuguese (2)
- Strong attention to detail and a self-starter
- Team player and independent
- Someone who goes above and beyond on projects A-Z
- Communicates clearly verbally and via email
- Ability to quickly absorb training on tool functionality
- Penchant for web technology (consumer of various web and mobile apps)
- Strong interest in quality and user experience
- Experience reviewing and working with corporate / public policies within client
Education
- BA/BS Preferred; AA/AS Required
- Years of Experience : 2 Years
NOTE: In this position, there may be photos and URLs that contain adult material.
The Facebook CWX Program is enabled by a cutting-edge software platform called TalentNet that leads the contingent labor world for technology innovation. The software platform leverages Machine Learning and Artificial Intelligence to make sure the right people end up in the right job.
At Facebook, we are constantly iterating, solving problems, and working together to connect people all over the world. That’s why it’s important that our workforce reflects the diversity of the people we serve. Hiring people with different backgrounds and points of view helps us make better decisions, build better products, and create better experiences for everyone.
We give humans the power to build community and bring the world closer together. Our products empower more than 3 billion people around the world to share ideas, offer support, and make a difference.
