Job Description
○ Support performance management for subset of l10n vendors (monitoring and distribution of KPI readings, triage escalations and action plans to ensure SLAs are met)
○ Help in the design and implementation of scalable framework for standardization of performance management across all vendors.
○ Act as vendor management’s POC for operations-related vendor issues both internally and externally (capacity planning, quality or due date escalations, tooling blockers, holiday visibility, special requests/projects)
○ Summarize vendor issue trending for cross-functional consumption, getting involved in l10n programs to represent Voice of the Supplier.
○ Support the management and improvement of ‘vendor experience’ (surveys, ensuring key partnership / LocPlat bugs are identified and addressed)
○ Work with LMs and LPMs to setup and manage vendor Workplace groups and serve as VM POC in each group
○ Map out l10n vendor communication channels and contribute to the ideation of a long-term strategy for communications at scale.
● Sourcing & Onboarding
○ Generate leads for potential new vendor candidates.
○ Coordinate vetting and testing process for confirmed vendor candidates.
○ Prepare proposals for vendor comparison and selection.
○ Kick-off and lead supplier registration process for newly selected providers.
○ Organize and execute onboarding events to train new vendors.
○ Support the establishing and monitoring of vendor/vendor program ramp-up plans.
● VM Process Documentation
○ Support the creation/maintenance of end-to-end process documentation, i.e. candidate discovery through on-boarding / off-boarding, production
Responsibilities
● Own communication with diverse network of localization vendor companies
● Monitor vendor performance, identify risks and escalate appropriately
● Create and execute on vendor test, probation and localization schedules.
● Review, prioritize, and track progress of issues that affect localization vendor operations and efficiencies
● Analyze vendor production issues and provide optimal solutions
● Support cross-functional teams and stakeholders (Product, Engineering, Marketing, etc.) to ensure localization requirements are implemented and localization process is well understood
● Document needs for improving and optimizing internal and external process and workflows
● Support Meta L10N operations as needed
Skills
● Minimum Qualifications
○ 5 years of experience with localization, vendor and/or project management
○ BA/BS in technical discipline or equivalent experience
○ Ability to communicate clearly and efficiently
○ Ability to stay focused under pressure, prioritizing and managing multiple projects simultaneously in a fast-paced environment
● Preferred Qualifications
○ Familiarity with the Facebook, Instagram, Messenger and Oculus
○ Knowledge of additional languages other than English
○ Data analytics and visualization.
This is the pay range that the employer reasonably expects to pay for this position $33.63/hour - $46.55/hour
Optional Benefits: Medical, Dental, Vision, 401K
The Meta CWX Program is enabled by a cutting-edge software platform called TalentNet that leads the contingent labor world for technology innovation. The software platform leverages Machine Learning and Artificial Intelligence to make sure the right people end up in the right job.
At Meta, we are constantly iterating, solving problems, and working together to connect people all over the world. That’s why it’s important that our workforce reflects the diversity of the people we serve. Hiring people with different backgrounds and points of view helps us make better decisions, build better products, and create better experiences for everyone.
We give people the power to build community and bring the world closer together. Our products empower more than 3 billion people around the world to share ideas, offer support, and make a difference.
